Q. What methods of payment do you accept?
A. Our online shop accepts most major credit and debit cards. This is built around a secure server with 128 bit encryption. For your security and confidence we use one of the best suppliers of this service, Protx. By using this method we never see your payment details, we only receive an e-mail informing us that you have made a purchase which provides us with your contact details and address to ship your order.
We also accept other methods of payment:
Telephone: All major credit and debit cards except American Express. (Credit and debit card payments will only be processed when the goods are ready for despatch).
Post: Cheques (goods will be dispatched on clearance of the cheque).
Q. How much do you charge for package and postage?
A.We charge the following rates for packing and postage.
orders up to £10.00 = £2
orders from £10.00 to £20.00 = £4
orders from £20.00 to £99.99 = £6
orders of £100 and over = FREE
The packing & postage charge will apply to each delivery address when placing multiple orders. Please allow up to 28 days for delivery. However, we will endeavour to despatch your goods within 48 hours of receiving your order.
Q.What is your returns policy?
A. If, when the goods arrive, they are not what you expect, please contact us within 7 days. We will give instruction on the procedure to follow. When returning goods, please send them in the original packaging in a resaleable condition. We will either exchange them or return your money straight away. However, please note, we cannot refund postage costs incurred in returning any item.
Q.What happens to any information you obtain about me?
A.In accordance with the Data Protection Act 1998, we will only use information about you to process an order or to send you relevant information regarding Pandorum. We will not under any circumstances give your details to anyone else. You can check the information we hold about you by phoning us on 01326 210211 Mon-Fri 10am - 5:30pm.